They can be found on more and more e-commerce websites and in online shops: Chatbots. They answer questions about products or put you in touch with a personal advisor. Thanks to the use of artificial intelligence, they can do even more and try to understand and answer even more complex enquiries – even going as far as concluding a contract. But how legally compliant is this use? What needs to be considered?
→
On November 11, Google announced that its own Search Generative Experience (SGE) will be released in more than 120 additional countries (after the USA) and in four additional languages. Even if Europe still seems to be the last “blind spot” for this expansion, it is already worth taking a look at the goals that Google is pursuing with it.
→
Those who run an online store are often also represented within online marketplaces such as Amazon, Ebay or Etsy in order to expand their own reach – and thus their sales. Luxembourg-based startup MarketLeap has developed an AI-enabled e-commerce system that addresses this very point.
→
Digital documents are increasingly becoming the default option in European legislation and communications. Against this digital-only approach, the leading European print and paper industry associations have now joined forces and issued a joint statement.
→
The Directive on distance contracts for financial services will be adopted tomorrow. As the name suggests, this directive makes or revises provisions on loans and other financial services. However, it also contains a completely unrelated provision on the right of withdrawal for remote sales contracts. The new obligation introduces a cancellation function for digitally concluded sales contracts.
→
Johannes Gutenberg is regarded as the inventor of printing with movable metallic letters and thus as the founder of modern letterpress printing – at least in Europe. This is because a collection of Buddhist teachings appeared in Korea 78 years before the world-famous Gutenberg Bible, and was also already printed with metallic letters. A collaborative research project has now set itself the task of finding out more about this.
→
Peter Meyer is the new Chairman of the Board and CEO of calendar and print advertising specialist Geiger-Notes in Mainz-Kastel. In so doing, he succeeds Sven Weiß, who will be leaving the company’s Management Board at his own request at the end of the year. But the turn of the year also brings another change at Geiger-Notes.
→
The response to the #undenkbar video by zipcon and the Initiative Online Print has been great, and not just within Germany, but internationally. One person who wanted to discuss the background of the opposition campaign to Rewe’s commercial in more detail is Morten Reitoft from Inkish TV.
→
Anyone who ordered flyers in the second quarter of 2023 once again had to delve deeper into their pockets. The average online print prices for the traditional print product also increased between April and June of this year. For some manufacturers, the increase was even in the double digits. After prices fell at the end of the first quarter for the first time, they rose again slightly in the following months.
→
Since the beginning of the year, third-party sellers in the U.S. have been able to process their customers’ orders via Amazon’s “Buy with Prime” fulfillment service. This new e-commerce solution has proven itself in beta, increasing conversion rates by an average of 25%, according to Amazon. Integrating online retailers’ own store is said to be simple and quick.
→