A process-oriented quality management system is an effective tool for securing and increasing the success of a company. For small and medium-sized companies, simple instructions with practical aids for implementation are often lacking. Our article offers a preliminary orientation on the way to achieving optimization. There is a standard for effective and comprehensive quality management.
→
The topic of 3D printing has been on the rise for several years. Even if there is not much overlap with the classic printing industry, there could be synergies. Should print shops jump on the 3D bandwagon, or do the necessary investments exceed the benefits? 3D printing, that sounds very decidedly like the printing industry at first. After all, printing is printing, isn’t it?
→
The photo software manufacturer Printbox has revised its image editor: The new version supports responsive websites even more effectively. The Polish company is thus taking the mobile trend under consideration. According to Printbox, up to 70 percent of customers of photo printing providers access the corresponding websites from mobile devices.
→
In the third and (for the time being) last part of our chatbot series, we demonstrate how the bots can be used within a company. In the first two parts of our series on the chatbot trend, we looked at the AI app, Replika, and specific use cases in customer service. As service employees or emotional support, chatbots can be in use around the clock – as our first two articles on the subject have already shown.
→
A lack of trust in the methods of artificial intelligence has long been considered an obstacle in the relationship between humans and machines. However, research shows that the problem is rather that we tend to exploit AI. Let’s start with the good news: Basically, the relationship between humans and machines is trusting.
→
How can chat bots be used professionally? After our unscientific self-experiment with the Replika app, we wanted to learn more. That’s why we took a closer look at practical use cases of digital service agents. The first part of our analysis is dedicated to chat bots in customer service. Who still remembers the annoying bug-eyed paper clip “Clippy”, who made Microsoft Word since 1997 unsafe with well-intentioned advice?
→
While scientific journalism is not a side effect of the pandemic, its popularity is. Marketing departments are taking advantage of this popularity: When lean or agile don’t quite catch on as buzzwords, products and services are advertised as “scientifically proven.” But what is actually scientific? In some cases, universities have quite clear definitions.
→
Sustainability is a buzz word, but it is so much more than that: awareness of the ecological footprint has been growing for a long time, and not just since “Fridays for Future”. The topic has also long since arrived in the print industry. As a raw material- and resource-intensive industry, it is under particular scrutiny by some customers. A recent report by the Bundesverband Druck und Medien (bvdm – German Printing and Media Industries Federation) shows that print and sustainable production are not mutually exclusive.
→
Magazines are dying out. Nevertheless, they are still in vogue: While individual titles are disappearing, others are joining them. What does a magazine have to bring to the table today in order to survive on the market in the long term – and is this really always the goal? Radio and television have not sealed the demise of the printed magazine, despite the usual warnings.
→
A chat with an artificial intelligence – a gimmick or accessible machine learning? Our author wants to know whether the app “Replika” really is a virtual friend as advertised or just a chatbot. In a self-experiment, he puts the AI app to the test. Influenced by my research into AI methods, I came across a report about the app, Replika. Replika is an instant messaging app that lets you chat 24/7 supposedly with an AI.
→