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In the past we have observed the path of Cimpress and have had intensive discussions with Robert Keane about the industry and his company. At the Online Print Symposium, Robert Keane gave a much-noticed lecture. He has experienced and moved a lot and acts like a metronome in the online print world.

People

I had hoped right up until the end that there would be something in store for the German summer - but somehow it has really let us down this year. Nevertheless, we have earned a little break. We will make the best of it (even when it rains) and recharge our batteries, even if Corona continues to interfere with our (international) travel plans. Personally, I'm drawn to Germany's north - I'm ready for the island.

Market

Cimpress recently presented its latest quarterly figures. In the accompanying letter, Robert Keane, the CEO of the online print market leader, was extremely confident about the future of his company. However, a close look at the figures shows that perhaps the overly euphoric sentiment may not be entirely appropriate. As the market leader, Cimpress is broadly positioned and covers various customer groups and business models with its subsidiaries.

Trends

It was already evident before Corona; however, it has been reinforced by the pandemic: The trend toward homemaking. More and more people are putting time and money into furnishing their own four walls. The online print industry can support this trend perfectly with individual products. Home is not just a place, but a feeling - and this feeling should be visible.

Trends

A process-oriented quality management system is an effective tool for securing and increasing the success of a company. For small and medium-sized companies, simple instructions with practical aids for implementation are often lacking. Our article offers a preliminary orientation on the way to achieving optimization. There is a standard for effective and comprehensive quality management.

Trends

The topic of 3D printing has been on the rise for several years. Even if there is not much overlap with the classic printing industry, there could be synergies. Should print shops jump on the 3D bandwagon, or do the necessary investments exceed the benefits? 3D printing, that sounds very decidedly like the printing industry at first. After all, printing is printing, isn't it?

Trends

The photo software manufacturer Printbox has revised its image editor: The new version supports responsive websites even more effectively. The Polish company is thus taking the mobile trend under consideration. According to Printbox, up to 70 percent of customers of photo printing providers access the corresponding websites from mobile devices.

Market

Online print market leader Cimpress has presented its latest quarterly report. In view of the ongoing pandemic situation, this is not just about figures, but also about strategy. Cimpress CEO Robert Keane addressed investors in a letter.  Overall, the company has so far weathered the Covid 19 pandemic well, emphasized Keane.

Trends

In the third and (for the time being) last part of our chatbot series, we demonstrate how the bots can be used within a company. In the first two parts of our series on the chatbot trend, we looked at the AI app, Replika, and specific use cases in customer service. As service employees or emotional support, chatbots can be in use around the clock - as our first two articles on the subject have already shown.

Trends

A lack of trust in the methods of artificial intelligence has long been considered an obstacle in the relationship between humans and machines. However, research shows that the problem is rather that we tend to exploit AI. Let's start with the good news: Basically, the relationship between humans and machines is trusting.