Today, we’re going to talk out of our own experience. As a service provider, we of course know how important it is to deal with mistakes properly. Mistakes happen, after all we are all only human. But how one behaves in case something goes wrong can be decisive for whether a business relationship continues or breaks up. With the following example, in which we were a customer, we not only want to sensitise people to the topic, but above all show them what they should pay attention to.